Pricing, Quotes and Ordering
The pricing provided on the site so that you can build your own quote using our cart system. That way you know the total price for your project at the very early stages, and can experiment with different configurations. Once you are happy with your quote, we can help you to design the final configuration and confirm the order. Please see the section on 'quotes' below for instructions how to save your quote.
You can order directly from the website if you are ready. All orders are carefully reviewed and we will contact you to confirm the order before anything is sent out.
We typically require 50% deposit to be paid on order confirmation with the balance due on delivery.
You can easily create your own quote by using our shopping cart system. Just add products to your cart. When you are ready, click on the cart on the top right and then 'checkout'. On the checkout page, there is an option to 'save quote'. You can then enter your details to create an account, and your quote will be saved. An email will be sent to you with quote and login details.
When you are ready to proceed simply find the email again and click 'approve this quote' to generate the order and be directed to our payment page.
Ordering Hydrowalls is a simple process. Simply add products to your 'cart'. When you are ready to proceed, click on the cart at the top right. From there you can create an order or quote (see above). You will be asked to enter the delivery address, delivery dates and other info.
If you are not sure how to use the website, uncomfortable ordering online or just want some assistance then please call or email us and we can help you.
You may find that some or all of the Modules you want are not is stock. Most common sizes are kept in stock or available within a few days. However, some sizes are made on demand and may not be restocked automatically. If you want a size that is on back order then either continue to place the order and it will be made or contact us to discuss availability.
One thing to note about back orders is that our modular system allows us to interchange components. This may mean that you can receive the framing components immediately so you can get started while you wait for the tank parts to be made.
We can accept payment by credit card (Visa and MasterCard), PayPal or Bank Transfer. We require 50% payment on order confirmation and 50% on delivery (prior to dispatch). We cannot provide credit without an approved account. To apply for an account please visit the trade section.
Delivery costs are calculated automatically based on weight and dimensions. Delivery is currently next day in Perth, and usually within seven days to East Coast. Backorders generally take around 4- 8 weeks.
Please note that delivery costs are indicative only, and we can often find a better rate than the price that may be quoted. Please feel free to contact us prior to ordering and we can provide a more accurate shipping quote.
Delivery and Pickup
When your are creating your order or quote, you can specify a delivery address. Pickup is currently only available in Perth (O'Connor) by appointment.
You also have the option to specify a delivery date. Please note that the delivery date is approximate only and subject how the courier's delivery schedules, but it can be handy if you need something delivered on future time. You will get an email to remind you about delivery closer to the delivery date.
If you are not sure which product you need or how many you need, please contact us by phone or by using the contact form. We can assist with your design and quantities required.